SUGGESTIONS
Please let us know if you feel that you have constructive and useful suggestions to "help us to help you"
COMPLAINTS PROCEDURE
Lincoln House Surgery tries to provide the very best medical care possible at all times. However, we are only human and realise that, occasionally, things go wrong. If you have had a problem or feel you have been unfairly dealt with then please request details of our complaints procedure from one of our Reception Staff. West Hertfordshire PCT (details on back cover) operates a Patient Advice and Liaison Service (PALS) which can often help resolve any problems before they become formal complaints. To speak to a PALS officer, please ring 01707 361281