Appointments

Routine appointments:

 We have a computerised appointment system. 

• Routine appointments are available up to four weeks in advance and on the day.
• You will normally be able to see the Doctor of your choice, but should be prepared to give a little more notice.

In Case of Emergency: 

• If you have a medical emergency, which cannot wait until the next day, you will be able to see a doctor the same day.
• There may be a wait to be seen. 
• All emergencies are dealt with by the Doctor on duty for emergencies. The Doctor will assess each case individually and recommend the most appropriate action. 
• Please telephone as early as possible.

We aim to see pre-booked patients as close to their allocated appointment time as possible.

Delays may occur from time to time, for example if the Doctor is called out of surgery, and when this occurs, an explanation will be given.

Please use your appointment time appropriately. One patient per consultation and do not come as an emergency for a routine problem.

Cancellations

Please advise us, as soon as possible, if you are unable to keep an appointment.  This allows us to re-allocate the time. We publish our non-notified cancellations on a monthly basis. This is displayed in the reception area at Lincoln House.

Extended Hours Appointments

Additionally we operate extended appointment hours to offer routine, pre-bookable, appointments for patients who find it difficult to attend during normal surgery hours. These will be available early mornings, evenings and Saturdays. The days for these appointments will vary.

Please note that there is no access to the surgery for routine queries, either by telephone or in person, during these extended hours. We regret, therefore that we will be unable to offer services such as appointment booking, prescription collection or test results at these times.

Home Visits

Home visits should be requested before 10.30am where possible and must be requested by telephone via the duty Doctor, who will assess the request. Such a visit may be deferred until the next day unless the doctor feels that the situation requires an urgent visit the same day or that the patient could attend the surgery. 

Most visits are carried out between 11.30am and 2.30pm. As visits are apportioned between the available Doctors, patients may not be able to see the Doctor of their choice.